Frequently Asked Questions

Stainless steel is superior for pet fountains for several key reasons:

• Hygiene: Stainless steel is non-porous, meaning it doesn't harbor bacteria or develop micro-scratches where germs can hide, unlike plastic. This helps prevent feline chin acne and ensures a cleaner water source.
• Durability: It's rust-proof, stain-resistant, and much more durable than plastic, ensuring a longer lifespan for the fountain.
• Ease of Cleaning: Most stainless steel parts (like those in the PurrVia fountain, excluding the pump and filter) are dishwasher safe, making cleaning much easier and more thorough.
• Safety: Food-grade 304 stainless steel is BPA-free and a safe material for your pet's food and water.

For optimal performance, hygiene, and water freshness for your cat:

• Cleaning the Fountain: We recommend cleaning the fountain (stainless steel parts and the pump) at least once a week. The stainless steel components are dishwasher safe (top rack recommended). The pump should be disassembled and cleaned by hand according to the instructions in the user manual to remove any buildup.
• Changing the Filter: The triple-action filter should be replaced every 2 to 4 weeks, depending on the number of pets using the fountain and the water quality. Regularly changing the filter ensures your cat always has access to clean, fresh-tasting water.

No, the PurrVia fountain is designed for whisper-quiet operation. It features an upgraded, ultra-quiet submersible pump that operates at less than 20 decibels. This is virtually silent, ensuring it won't disturb your cat or create noise in your home.

The PurrVia Stainless Steel Cat Water Fountain has a generous capacity of 3.2 liters (108 fluid ounces). This large capacity makes it ideal for:

• Multi-cat households.
• Small dogs.
• Reducing the frequency of refills, ensuring your pets have a constant supply of fresh water.

Each PurrVia Stainless Steel Cat Water Fountain set typically includes:

• Stainless Steel Fountain Base & Lid
• Ultra-Quiet Pump with USB Cable
• 2x Replacement Triple-Action Filters
• 1x Pump Cleaning Sponge
• Comprehensive Cleaning Brush Set
• User Manual (English/French)

Please refer to the product page for the most current list of included items.

We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay. All available payment options will be displayed at checkout.

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will do our best to accommodate your request. If it has already shipped, you may need to follow our return process once you receive the item. See our Refund Policy for more details.

We are happy to offer FREE standard shipping on all orders across Canada! There are no minimum purchase requirements to qualify for free shipping.

Orders are typically processed within 1-2 business days. Once shipped, delivery times vary by location within Canada. For detailed estimated delivery times by province and information on order tracking, please visit our Shipping Information page.

Currently, PurrVia.com only ships to addresses within Canada. We are exploring options to expand our shipping to other countries in the future.

We offer a 30-Day No-Quibble Money-Back Guarantee. If you or your cat are not completely satisfied with your PurrVia fountain, you can return it within 30 days of receipt for a full refund. For detailed information on how to initiate a return and the conditions, please review our Refund Policy.

Yes, all PurrVia Cat Water Fountains come with a 1-Year Comprehensive Warranty against manufacturing defects. This warranty covers the fountain and its components (like the pump) under normal use. For more details or to make a warranty claim, please contact our support team.