Privacy Policy

1. Introduction

Welcome to PurrVia.com ("PurrVia", "we", "us", or "our"). We are committed to protecting the privacy of our customers and visitors ("you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website PurrVia.com (the "Site"), purchase our products, or otherwise interact with us.

By using our Site, you agree to the collection and use of information in accordance with this policy. Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, or in connection with other activities, services, features or resources we make available on our Site.

2.1. Personal Information You Provide to Us:

• Contact Information: Such as your name, email address, postal address (for shipping and billing), and phone number when you make a purchase or create an account.
• Payment Information: When you make a purchase, your payment information (e.g., credit card details) is processed by our third-party payment processors (e.g., Shopify Payments, PayPal). We do not directly collect or store your full payment card details.
• Account Information: If you create an account, your username, password, and other registration information.
• Communications: Information you provide when you contact us with questions, feedback, or otherwise correspond with us.
• Marketing Information: Such as your preferences for receiving marketing communications and details about how you engage with them.

2.2. Information Collected Automatically:

When you access or use our Site, we may automatically collect certain information about your device and usage, including:

• Log and Usage Data: Such as your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, time spent on pages, and other similar information.
• Cookies and Similar Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. For more information, please see Section 5 ("Cookies and Tracking Technologies").
• Device Information: Information about the computer or mobile device you use to access our Site, such as the hardware model, operating system and version, unique device identifiers, and mobile network information.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our Site.
• To process and fulfill your orders, including managing payments, shipping, and returns.
• To communicate with you, including responding to your inquiries, providing customer support, and sending you order confirmations and updates.
• To send you marketing and promotional communications (with your consent, where required by law) that we believe may be of interest to you.
• To personalize your experience on our Site and to deliver content and product offerings relevant to your interests.
• To improve our Site, products, and services by analyzing usage trends and preferences.
• For security purposes, such as to prevent fraud, protect the security of our Site, and enforce our terms and conditions.
• To comply with legal obligations and regulatory requirements.
• For other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our business, products, services, marketing, and your experience.

4. How We Share Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, data analysis, email delivery, hosting services, shipping and logistics, customer service, and marketing efforts). These service providers are obligated to protect your information and are not permitted to use your personal information for any other purpose.
• For Legal Reasons: We may disclose your information if we are required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), to protect our rights, prevent harm to others, or to enforce our site policies.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your personal information may be transferred.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

Our Site is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. For more insight, you may also want to read Shopify's Terms of Service or Privacy Statement.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and to improve and analyze our Service. The technologies we use may include:

• Cookies or Browser Cookies: A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.
• Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.

We use both session and persistent cookies for the purposes set out below:

• Necessary / Essential Cookies: These cookies are essential to provide you with services available through the Site and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts.
• Functionality Cookies: These cookies allow us to remember choices you make when you use the Site, such as remembering your login details or language preference.
• Analytics and Performance Cookies: These cookies are used to collect information about traffic to our Site and how users use the Site. The information gathered does not identify any individual visitor.
• Marketing Cookies: These cookies are used to track your browsing habits to enable us to show advertising which is more likely to be of interest to you.

You can manage your cookie preferences through your browser settings. For more information on how to manage cookies, please refer to your browser's help documentation.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk. You should only access the Site within a secure environment.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

8. Your Privacy Rights (Canada - PIPEDA)

If you are a resident of Canada, you have certain data protection rights under the Personal Information Protection and Electronic Documents Act (PIPEDA). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.

Your rights include:

• The right to access: You have the right to request copies of your personal information.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to withdraw consent: You have the right to withdraw your consent at any time where we relied on your consent to process your personal information (e.g., for marketing purposes).

If you wish to exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before responding to such requests.

9. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our Service does not address anyone under the age of 13 (or a higher age threshold as required by applicable law). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us: